I’m already a member. How does Double Your Downloads affect me?
If you’re really awesome and you're already a member, you're in luck! Visit your member area and you'll see twice the number of downloads available to you. You won't have to do anything to become involved with this amazing deal, and you won't be charged differently this month. We’re not crazy, we just wanted to share the excitement with our beloved subscribers as well.
How can I tell how many downloads I have left?
Log in and visit your member area at anytime to get more information on your account status.
What if I’m not sure I want to sign up for Double Your Downloads right now?
No problem at all! If you want to Double Your Downloads anytime between now and November 30, you can sign up anytime during the month. You’ll still have twice the amount of downloads than if you signed up during any other month.
What if I don’t use all of my Doubled Downloads in November?
As usual, we offer rollover downloads. If you sign up during November, you will be allotted a certain number of downloads. If you don't use them all in November, your remaining downloads will be available in your account in future months, provided your subscription account is still active.
Do freebies count towards my Double Your Downloads?
Freebies are free and will always be free, and will not count towards the total number of resources you can purchase in one month. The only time a freebie will count towards your subscription limit is if you decide to purchase the full license version.
Who benefits from Double Your Downloads in November?
Anyone with an active subscription: new, continued or renewed, will have twice the number of downloads during the month of November. Members with Yearly Credit Bundles will also see doubled the number of up-front downloads available to them.
How do I change my billing information?
If you're using Paypal as your payment method, you can make changes directly in Paypal. If you're using a credit card, and you've started a new subscription on May 18, 2011 or after, you can update your credit card by visiting http://medialoot.com/member/subscription/ and clicking "Update Your billing information." If you've signed up via credit card before May 18th, Contact Us and we'll tell you what to do
I forgot my password. Where can I reset it?
Remember you use your email as your username to login. If you can't seem to remember your password, visit our Forgot Password form here.
I just purchased a resource individually and it’s not in my account and I can’t download it!
We're really sorry about this! There's a glitch in our current system that makes purchases with an unconfirmed shipping address not fully register with the system. Please contact us and we'll get it sorted right away. We'll hopefully have a permanent fix in the next couple weeks. Thanks for your patience!
What’s the difference between monthly and yearly plans?
Monthly plans automatically renew every 30 days. When you sign up, you'll get the number of downloads your plan allows and you'll have the whole month to use them. And now, if you do not use all of your downloads in one month, your unused downloads will rollover to the next month as long as your account is still active (not cancelled or expired). Our yearly plans do not renew. You pay one fee up front, you get all of the downloads right away, and you have a full year to use your download allowance.
How quickly will I get access?
You'll get instant access to the whole collection. All you have to do is go through the checkout process, pay for your first month of the subscription, and then you’ll be redirected back to the site where you can download EVERYTHING. Not too bad, eh?
I want a specific resource. Can you help?
Sure! We are always looking for new resources and we want your input. When you sign up you'll be able to suggest new resources by clicking the support quick link at the top of every page. Every month we'll do our best to bring you want you need. MediaLoot is about community, so we're happy when you have what you want.
What if I don’t like it? Can I cancel?
Absolutely. As much as we'd hate to see you leave, you can always cancel in just a few clicks from the member area. You'll even get to keep all of the resources you've downloaded and can continue using them after your subscription. Most membership sites do not let you do that
I have more questions!
You've got more questions!? Send us an email via our Contact page and we'll do our best to answer your questions as soon as we can.
Can I change plans?
Yes you can! Just pick a new plan and sign up. Your old plan will automatically be cancelled. Visit our Join Page to view all of our current plans.
What is your refund policy?
We 100% Guarantee you'll love Medialoot, but if you don't, contact us and tell us why. We'll gladly issue a refund of your most recent payment.
Can I use your resources on my mobile app or web app?
The simple answer is yes, but there area few restrictions, like you can't include source files. See our full license terms here.
Do I have to sign up for a plan?
Nope. You can buy all of our resources on an individual basis, but if you're buying more than one, it makes a whole lot of sense to check out our Casual Plan. Currently, we only accept Paypal for individual purchases, and if you don't have a confirmed address, you may hit a snag. If you do, contact us.
Who are you guys, anyway?
Medialoot was founded by three designers because we got tired of paying for individual resources (it added up to a lot) and we thought we could do something better. Mason Hipp was the first to come up with the idea, Tony Thomas was quickly added to the team, and Natalie Hipp (Mason's partner) unwittingly found herself in charge of organizing everything and handling most of the work. Just kidding about that last part
How often will you have new resources?
We’ll have 5 or more new resources every week. Every month we’ll have at least a few of each resource listed in the section above, and hopefully a lot more than that. As more people join MediaLoot we’ll be able to hire more designers, and hopefully pretty soon we’ll be bringing you hundreds of resources every month
Will my plan automatically renew?
If you're on a monthly plan, your plan will automatically renew every 30 days. You can cancel your subscription at any time. If you cancel your subscription in the middle of the month, you'll still have until the end of the month to use your downloads.
Can I really download anything?
Yup, download anything in our collection within minutes of getting your subscription. We created MediaLoot because we’re designers ourselves, so we don’t like tons of limitations or rules -- just awesome resources. Yes, we know that means you can get a 5-page coded website for less than $1. We’re cool with that.
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